Browse through the categories or brands at the top of the web page.
Refine your search by filtering by subcategory, color, size, etc.
Click on the product image or name to view the product description and details.
Select the color and size you require.
Click ‘Add to Cart and the product you have selected will be added to your shopping cart (right top corner of the web page)
Go back to continue shopping and add more items to your cart.
When you are ready to purchase your selected items click on your ‘Shopping Basket’. At this point, you can modify by “View cart” and the quantity to add more or remove items and then click ‘checkout’.
Follow the instructions to fill out your personal information, payment methods, and delivery details.
Collect your order confirmation by email
When Will My Order Arrive?
It takes 2-3 working days for your order to delivering.
What Methods of Payments Can I Use?
Fitness Flex accepts the following:
CODs, Credit Cards: Credit card, Visa, MasterCard, JazzCash, EasyPaisa, and Paypal. We cannot accept, cheques, money orders, or gift certificates for online purchases. If you have any questions, please call us at +92 310-212-5940
What is a Credit Card Authorization?
Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.
How can I track my order?
We will email you as items in your order ship, or if there are updates on the status of your order.
If you have a Fitness Flex profile, sign in to your account. You’ll see which purchases are on the way and get to the shipment tracking updates.
If you don’t have an account, find your order number, then go to order information and enter it. Track Your Order
For international orders, please call +92 310-212-5940 or check your order history on our website.
Can I Return or Exchange My Purchase If I Don't Like It?
You can request to cancel your order within a short time period after placing your order. To cancel your order, sign in to your account, find the order in your purchases, click “Details” and then click “Cancel Order” to start the request process. If the “Cancel Order” button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We’re unable to cancel an order beyond this time period.
Your payment method will not be charged if we are able to cancel your order. If we’re unable to cancel your order, your payment method will be charged and your items will be shipped to you. We always have free returns by mail.
How Do I Use a Promotion Code?
You may qualify for a promotion that is associated with a specific code. Promotion codes can be found on the promotion or product details page. To retrieve your gift, enter the code in the promotion code field in the payment section during the Checkout process. Promotion codes are not case-sensitive.
Please be advised that our fulfillment center is operating as normally as possible under the new COVID-19 health and safety measures. We appreciate your patience and understanding as our processing times and refunds may be delayed.
FREE Shipping & FREE returns are applicable outside the Pakistan?
Yes, we’ll ship almost anything on our site to anywhere in Pakistan or even other countries too.
We offer sitewide free shipping and your order will arrive in 3-5 business days depending on your shipping address. Please note due to a different logistic mode we do not provide free shipping outside Pakistan for now.
How Do I Add a Discount or Promotion Code?
Have a discount? Awesome! You can add it to your order when moving through checkout. There will be a box on the right side of the screen above your order’s subtotal. Enter the code and your total will reflect the new amount.
Our website allows one discount code per order. If you have multiple discounts, save one for your next order or send it to a friend. Being LIT is better together.
Discount codes are only applicable to “discountable” items. Exclusions may include gift cards, special merchandise, and other items.
Why isn't my discount code working?
The trouble with discount codes is commonly caused by expiration dates or what’s in your shopping cart. Double-check if the code you received has any restrictions, like a price hurdle or expiration date. Discount codes are also only applicable to “discountable” items. Exclusions apply, including but not limited to Gift Cards, special merchandise, and charitable merchandise. Other exclusions may apply.
Code still not working? Email our team at info@fitness-flex.com, we can help troubleshoot from there!
